Frequently asked questions

Got questions? Here are the ones we get asked the most

Product

What size are the magnets?

Each magnet is 5cm x 5cm and printed in a square format.

What kind of photos work best?

Bright, clear, high-resolution photos work best. Avoid very dark or low-quality images. If there are any issues, we’ll contact you before printing.

Can I crop my photos?

Yes - you can crop your photos after uploading them. If your photo isn’t already square, we’ll carefully crop it into a square before printing to best fit the magnet size.

Ordering

Can I make changes to my order after it’s been placed?

Email us as soon as possible at hello@momentmates.co.nz, and we’ll do our best to help.

Can you create magnets in bulk?

Yes — they’re perfect for weddings, events, or corporate gifts.
Email us at hello@momentmates.co.nz, and we can chat through your requirements.

Gifting

Can I send the magnets as a gift?

Yes — they make a thoughtful, personal gift for grandparents, weddings, new babies, birthdays, and anniversaries.
Simply enter the recipient’s name and shipping address at checkout.

Shipping

How long does it take?

Orders are made within 1–3 business days. Delivery times then vary depending on your location:

- New Zealand: 2 - 4 business days (3 - 6 rural)

- Australia: 3 - 10 business days

You'll receive tracking as soon as your order is on its way

How much does shipping cost?

New Zealand: $6.50 standard shipping

Australia: approx. $12.50 AUD standard shipping

Free shipping on NZ orders over $135

Please note: Australian shipping is charged in NZD and may vary slightly due to exchange rates.

Do you ship internationally?

At this stage, we ship within New Zealand and Australia only.

Can I track my order?

Yes — once your order has been shipped, you’ll receive a tracking number via email.

Support

What if there’s a problem with my order?

If anything isn’t right, email us at hello@momentmates.co.nz, and we’ll sort it out.

Still have questions?

We’re always happy to help — email us at hello@momentmates.co.nz or message us on Instagram @moment.mates.